Confidentiality

There are times when we have to share the information we hold about patients with other organisations such as hospitals and the social services. This is always done confidentially or by removing identifying details when they are not essential.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

Comments & Suggestions

We always try to give you the best services possible, but there may be times when you feel this has not happened.

If you are not satisfied with any aspect of our service, please let us know so that we can put things right.

We value your comments and can only improve if you tell us where we are falling short.

If you need to make a complaint we have a formal complaints procedure. We provide a comprehensive leaflet and waiting room posters that give details of the procedure.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

1. Getting it right
2. Being customer focused
3. Being open and accountable
4. Acting fairly and proportionately
5. Putting things right
6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

What patients should reasonably expect from our practice

• You will be treated as an individual and will be given courtesy and respect at all times.
• You will be treated as an individual regardless of sex,marital status,race,ethnicity,disability,sexual orientation,religon or belief, and age.
• We will maintain your right to confidentiality.
• You will receive an appointment to see a doctor in the practice within 48 hours, excluding weekends.If you ask for a named doctor or a specific time it may take longer.
• You will be treated as a partner in the care and attention that you receive.
• We will try to ensure that you are seen within your appointment time, where this is not possible, on request, you will receive an explanation for the delay.
• If you request a home visit or out of hours house call the doctor or their qualified deputy will decide whether to give advice over the telephone or visit.
• We regret that we are unable to register patients who live outside our practice area. If you do move away from the area please inform us.

Our practice is an accredited training practice with dedicated GP trainers and all of our GPs are involved in the training process.

We therefore regularly have a GP in training (Registrar) attached to the practice. Registrars are fully qualified doctors who are undertaking additional training to qualify as GPs.

In addition, we regularly supervise training of medical students from the local medical school. Please inform our receptionists or your doctor if you would rather not have the student present during your consultation.

We have been actively involved in 'practice-based commissioning' since its inception in Derby and our patients benefit from community based gynaecology and diabetes services, and most recently by a comprehensive musculoskeletal service.

The recent government white paper regarding changes to GP contracts and the upcoming so-called GP Commissioning has triggered significant engagement of the local medical community to try to achieve the best solution possible for all involved. Dr P Wood & Partners is deeply involved in these discussions.